Jumao 5L repair options and authorized service centers
The fastest and surest way to get a JUMAO 5 L oxygen concentrator repaired is to send it to Inspyre Health Systems, JUMAO’s factory service center in Grafton, Ohio: factory-trained technicians, genuine JUMAO parts on the shelf, and most units repaired, tested and on their way back within a week. We service every version sold in the United States, whichever label it carries: Drive DeVilbiss DECO2, Medline O2-5A5LW and O2-5B5LBK, Direct Supply Attendant, Compass truAIRE-5, Medacure OC5L, Dalton Alps O2, Rhythm and Dynarex.
If a local pickup route suits you better, Inspyre has also trained and authorized a network of independent service centers for warranty and non-warranty repairs. How the two routes compare, and who the centers are, is laid out below.
Request an RMA from Inspyre → or call 440-412-7919
How a repair works
Your JUMAO 5 L needs service
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Recommended
Send it to Inspyre, the factory service center
Grafton, Ohio. Every model and every label, warranty and non-warranty, with genuine JUMAO parts in stock.
- Email service@inspyrehs.com for an RMA number
- Ship the unit in; we supply the UPS return label on warranty repairs
- Repaired, tested and on its way back in about a week, with a service report
Also available
Use an authorized service center on a pickup route
Independent repair companies trained by Inspyre. Worth considering if you are on one of their routes or have several units to send at once.
- Confirm the center’s route covers your location
- Set up an account with the center
- They pick up, repair and return the unit
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Why send it to Inspyre
Before you contact anyone
Have the model and serial number from the label plate, the distributor or brand on the cabinet, the purchase date or invoice if you have it, and a one-line description of the symptom (alarm code, noise, low purity, no flow). Warranty terms are set by the distributor your unit came from, so the serial number and purchase date are what decide coverage. Not sure which version you have? See Which Jumao 5L model do I have?
Factory-authorized service centers
These independent companies have been trained and authorized by Inspyre for warranty and non-warranty repair of the JUMAO 5 L. They make sense when you are on one of their pickup-and-delivery routes or have several units to send at once. Each is a separate business: contact the center to confirm that its route covers your location, how often it runs and whether there is a minimum number of units per pickup. If you are off every route, a center can send a prepaid shipping label for a warranty repair, or you can simply send the unit to us.
West
National network. Fresno, CA and regional service centers across the U.S.; headquarters Pinellas Park, FL.
Phone: 727-547-6000
Homecare Technical Services (HTS)
125 Business Center Drive, Suite D, Corona, CA 92878. Southern California pickup routes; ships nationwide.
Phone: 951-734-6440
Mountain, Central and South
Service centers in Colorado Springs, CO; Louisville, KY; and Corpus Christi, TX. Pickup-and-delivery routes in CA, NV, ID, WY, UT, CO, AZ, NM, KS, OK, TX, LA, IA, MO, IL, IN, MI, OH, KY, TN, AL, GA, SC, NC, VA, WV and PA.
Phone: 719-686-5653 or 877-402-7369
Email: service@reoxmedical.com
Houston Medical Equipment Repair
Houston, TX. Greater Houston area.
Phone: 281-901-4828
Email: houstonmedrepair@gmail.com
Midwest
750 Birginal Dr, Bensenville, IL 60106 (Chicago area). Pickup from HME providers in the region.
Phone: 877-684-9778
Service centers in Ocala, FL; New Castle, IN; Bethany, MO; and Brockton, MA. Regional pickup routes; shipping available nationwide.
Phone: 800-376-5660
East
M&M Medical Equipment Repair (a Quality Biomedical company)
1427 Frankstown Rd, Suite B215, Sidman, PA 15955. Pickup-and-delivery routes in PA, MD, NJ, NY, OH, DE, CT, VA, WV, MA and RI.
Phone: 800-223-8363
Email: Service@MandMMedical.com
7527 Whitepine Rd, Richmond, VA 23237. East Coast pickup routes.
Phone: 800-524-1597
Email: service@vmrepair.com
Pickup routes at a glance
| Service center | Pickup-and-delivery coverage |
|---|---|
| Inspyre (factory service center) | Ship-in from anywhere in the U.S.; prepaid UPS return label on warranty repairs |
| ReOx Medical | CA, NV, ID, WY, UT, CO, AZ, NM, KS, OK, TX, LA, IA, MO, IL, IN, MI, OH, KY, TN, AL, GA, SC, NC, VA, WV, PA |
| M&M Medical | PA, MD, NJ, NY, OH, DE, CT, VA, WV, MA, RI |
| Quality Biomedical | Routes from each regional center; ask for the route serving your ZIP code |
| Accurate Biomed | Routes around Ocala FL, New Castle IN, Bethany MO and Brockton MA |
| Homecare Technical Services | Southern California |
| VMR Service Group | East Coast routes from Richmond, VA |
| XPRT Biomedical | Chicago area and surrounding HME providers |
| Houston Medical Equipment Repair | Greater Houston, TX |
Routes change; confirm coverage, frequency and any minimum quantities with the center. List current as of October 2026.
Questions about coverage or a repair
Email service@inspyrehs.com or call 440-412-7919, Monday to Friday, 8:30 am to 5:00 pm Eastern. We can tell you whether a unit is still under warranty, issue an RMA, or point you to the center whose route covers you. Service providers interested in becoming an authorized center can contact us the same way.