Refund policy
Return authorization. Email service@inspyrehs.com with your order number and the part number(s) you want to return. We will issue a return merchandise authorization (RMA) number and the return address. Write the RMA number on the outside of the box. Returns that arrive without an RMA number may be refused or delayed.
Return window and condition. Parts may be returned within 30 days of delivery. Parts must be unused, uninstalled and in their original packaging with all components, hardware and documentation. We inspect every return. Parts that show signs of installation, contamination or use are not eligible for a refund and will be returned to you at your expense or, at your option, discarded.
Restocking fee. Non-defective returns are subject to a 15% restocking fee. The fee is waived when the return is exchanged for another part of equal or greater value, or when the return is the result of our error.
Return shipping. You pay return shipping unless we shipped the wrong part or the part arrived defective. We recommend a tracked service; we are not responsible for returns lost in transit.
Refunds. Approved refunds go to the original payment method within 10 business days after we receive and inspect the return. Original shipping charges are not refunded unless the return is the result of our error.
Items that cannot be returned.
- Electrical and electronic components once installed or showing evidence of installation: circuit boards, compressors, motors, valves, sensors, power supplies and cords.
- Sieve beds, filters and other moisture-sensitive or consumable items once the sealed packaging has been opened.
- Special-order parts, cut-to-length tubing and items marked “final sale” on the product page.
- Parts returned more than 30 days after delivery.
Wrong, missing or defective items. Inspect your order on arrival and tell us within 10 days of delivery if anything is wrong, missing or defective. We will send a replacement or refund the part, and we cover the return shipping. Parts carry a 90-day warranty from the delivery date against defects in materials and workmanship. The remedy is replacement or a refund of the part price. The warranty does not cover damage from improper installation, misuse, contamination by oil or moisture, electrical surges, use with incompatible equipment, or normal wear of consumable items.
Repair services. Repairs performed by Inspyre carry a 90-day warranty on the work performed and on the parts we installed. The warranty covers the specific repair described on the service report, not unrelated failures of the unit.
Oxygen concentrators. Oxygen concentrators are prescription medical devices. An unused unit in its original sealed carton may be returned within 14 days of delivery with an RMA number, subject to a 15% restocking fee and the return shipping. A unit that has been operated is not returnable; defects are handled under the manufacturer’s warranty, which Inspyre services as a JUMAO licensed repair center.
Shipping damage. If a shipment arrives damaged, keep all packaging and email photos of the carton and the part to service@inspyrehs.com within 5 business days of delivery so we can file the carrier claim and send a replacement.
Cancellations. Most in-stock orders ship the same business day, so an order can be cancelled only if it has not yet shipped. Email service@inspyrehs.com or call 440-412-7919 as soon as possible.
Dealer accounts. If you buy under a dealer or distributor agreement with Inspyre Health Systems LLC, the terms of that agreement apply where they differ from this policy.
Questions: Inspyre Health Systems LLC, 1004 Commerce Drive, Grafton, OH 44044 · service@inspyrehs.com · 440-412-7919.