Repairs & RMA

Inspyre Health Systems is a JUMAO licensed repair center. We repair every JUMAO 5 L oxygen concentrator model sold in the United States, under whichever distributor label it carries (Compass, Dalton/Rhythm, Direct Supply, Medacure and others), and we service Invacare HomeFill compressors. Most units are repaired, tested and on their way back within one week of arriving in Grafton, Ohio.

Prefer pickup from a service center near you? Inspyre has also trained and authorized independent service centers with pickup-and-delivery routes. See repair options and authorized service centers.

How a repair works

  1. Request an RMA number. Email service@inspyrehs.com or send us the details listed under Request an RMA below: the model, serial number, the distributor the unit came from, a description of the problem (alarm codes, noise, low purity, no flow) and whether you believe it is a warranty claim. A photo of the label plate saves a round of questions. We reply with an RMA number and shipping instructions, normally within one business day.
  2. Ship the unit. Write the RMA number on the outside of the box and ship to Inspyre Health Systems LLC, Attn: Service (RMA #), 1004 Commerce Drive, Grafton, OH 44044. Use the original carton or equivalent protective packaging; damage in transit to us is the shipper’s responsibility. Remove the humidifier bottle and any accessories you want to keep.
  3. Diagnosis and quote. We inspect and test the unit on arrival. Warranty failures are repaired at no charge for parts and labor. For non-warranty work we send a written quote before any chargeable repair begins; nothing is done without your approval.
  4. Repair and test. Repairs use genuine JUMAO service parts. Every unit is run and checked for oxygen purity, flow, pressure and sound level before it leaves, and the service report lists the parts replaced.
  5. Return shipping. Return shipping after a warranty repair is covered as set out in the service agreement or quote; after a non-warranty repair it is invoiced at cost. Repairs performed by Inspyre carry a 90-day warranty on the work performed and the parts installed.

Warranty or non-warranty?

JUMAO concentrators carry the manufacturer’s warranty from the date of sale by the distributor. A claim needs the serial number and the date and source of purchase. Failures caused by misuse, improper installation, contamination by oil or moisture, electrical surges or unauthorized modification are not covered, and normal wear items such as filters and sieve beds are consumables. If you are not sure, send the unit in with an RMA and we will tell you after inspection.

Before you ship

  • Get an RMA number first. Units that arrive without one may be delayed.
  • Include a note inside the box with the RMA number, your contact details, the return address and, for dealer accounts, your purchase order number.
  • Dealers with several units: one RMA per unit, but they can travel in one shipment.
  • Questions during the repair go to service@inspyrehs.com or 440-412-7919, Monday to Friday, 8:30 am to 5:00 pm Eastern.

Request an RMA

Send the details below to service@inspyrehs.com or through the contact form, and we will reply with an RMA number:

  • Model and serial number (from the label plate)
  • Distributor the unit was purchased from, and the purchase date if known
  • Symptom: alarm codes, noise, low purity, no flow, will not start
  • Warranty claim: yes / no / not sure
  • Your company, contact name, phone and return address