Shipping policy

Orders ship from our facility in Grafton, Ohio, to addresses in the United States. Most in-stock parts ship the same business day.

Where we ship. We ship to the 50 United States and the District of Columbia. We do not ship to PO boxes for parts over 1 lb or for any concentrator. International orders are handled through our distributors; contact service@inspyrehs.com if you need a part shipped outside the United States.

Processing time. Orders for in-stock parts placed before 2:00 pm Eastern on a business day usually ship the same day; later orders ship the next business day. Business days are Monday through Friday, excluding US federal holidays. If a part is backordered we email you an expected ship date within one business day, and you may cancel for a full refund before it ships.

Carriers and transit times. Parts ship by UPS or USPS. Ground transit is typically 1–2 business days in Ohio and the surrounding states and 3–5 business days elsewhere in the continental United States. Expedited options are shown at checkout when available for your address. Oxygen concentrators and other large items ship by UPS Ground or by LTL freight on a pallet; freight shipments require a daytime phone number and a delivery location that can receive a pallet.

Shipping charges. Shipping is calculated at checkout from the weight of the order and the destination. Alaska and Hawaii may carry a surcharge quoted before shipment.

Tracking. You receive a shipping confirmation with a tracking number by email as soon as the label is created. Dealer accounts can also see tracking in their order history.

Address errors and failed delivery. Check the shipping address before placing the order. Packages returned to us because of an incorrect or incomplete address, or refused at delivery, are refunded less the outbound shipping cost and, where applicable, the carrier’s return charge. We can reship to a corrected address for the cost of the new shipping label.

Damaged or lost shipments. Inspect every shipment on arrival. If a package arrives damaged, keep the carton and packing material and email photos to service@inspyrehs.com within 5 business days so we can file the carrier claim and send a replacement. If tracking shows a package as delivered but you cannot find it, tell us within 5 business days; we will work with the carrier on a trace.

Pick-up. Local customers may collect orders at 1004 Commerce Drive, Grafton, OH 44044, by arrangement; email service@inspyrehs.com or call 440-412-7919 to schedule.

Repairs sent to us. Units sent in for repair must have an RMA number from service@inspyrehs.com before shipping. Pack the unit in its original carton or equivalent protective packaging; damage in transit to us is the shipper’s responsibility. Return shipping after a warranty repair is covered as set out in the service agreement or quote; return shipping after a non-warranty repair is invoiced at cost.